Los Angeles City Attorney, Mike Feuer has filed a product liability lawsuit against the Los Angeles Department of Water and Power for mismanaging customer billing, costing the city millions of dollars in damages, and overcharging customers. The billing flaw was discovered when a local mathematician, Nathan Wells, began closely tracking his power use, and discovered the Department of Water and Power had sent him a bill that was three times higher than what it was supposed to be. After contacting the DWP multiple times, they refused to correct his bill or reveal the formula in which they determined it. Numerous customers are starting to come forward, claiming that the LADWP is not accurately measuring how much water and power they use, but instead estimating how much they use. “There is no formula. I think they make it up as they go along,” Wells said. Tim Blood, another product liability attorney involved in the case, says the DWP billing estimate is performed by computer softwar...
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